The Contract:

This contract is made between SELECT PROPERTY (The Company) and the Client. All bookings made are subject to the conditions herein.

Payment:

Payment may be made by credit or debit card or cash. A deposit equal to one third of the total cost of any cottage rental is required to secure any booking, except where the first day of the Clients holiday is less than 8 weeks (56 days) away in which case full payment should be made. Bookings made within 15 days of the first day of hire must be paid for by credit or debit card. Where payment is to be made in cash, valid credit or debit card details will be held as security. In the event of failure to pay the rental charge in full in cash upon arrival, the balance of rental charges at the full tariff price current on the day of arrival (incl.VAT) shall be debited from the card held in accordance with the payment and cancellation conditions herein.

A confirmed booking will be made upon the Client proffering his credit or debit card details or, in the event of cash payments upon verbal or written instructions from the Client of dates required. A confirmation letter in respect of that booking will then be forwarded by electronic mail by the Company. Any error in these details should be notified to the Company within 3 working days of receipt. Any balance of charges not received by the Company on or before the due date will be treated as a cancellation of the contract by the Client.

VAT:

VAT at the prevailing rate is included in all rental charges displayed on the company website.

Alterations:

Once a booking is confirmed, any alteration to the arrival date, length of stay or properties booked within the period of 56 days or more prior to the booked first day of hire, will incur an administration charge of £58.75. Where any alterations to the arrival date, length of stay or properties booked are made with less than 56 days notice, full cancellation charges apply (see below)

Cancellation:

Any cancellations by the Client must be made in writing and should be sent by recorded delivery or by electronic mail. The date from which the cancellation applies will be the date on which the cancellation notice is received by the Company.

Charges:

Should the Client need to cancel a confirmed booking for any reason, the following cancellation charges will apply. Clients failing to arrive within 24 hours of the first day of hire and having omitted to inform the Company of their delay shall be considered to have cancelled their booking and the standard cancellation charges shall apply.

Number of days notice prior Cancellation amount payable (incl.VAT)

to the first day of hire

Over 56 days Full deposit i.e. one third of the total holiday cost

29 – 56 days 50% of total holiday cost

15 – 28 days 75% of total holiday cost

0 – 14 days Total cost of holiday

The Company strongly recommends that Clients take out appropriate holiday cancellation insurance

Cancellation by Company:

In the event of the Company having to cancel a booking for any reason whatsoever, its liability will be limited to all monies paid by the Client to the Company in respect of such booking up to and including the date of cancellation. These monies shall be immediately returned to the Client upon any such cancellation occurring. For the avoidance of doubt, in no event shall the Company be liable for any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses incurred or suffered by the Client as a result of any such cancellation.

Period of Hire:

The hire period commences at 3.30pm on the first day of hire and terminates at 10.30am on the last day of hire. Any significant delay in arrival should be notified to the Company in order that arrangements can be made for entry into accommodation. Where Twilight Checkouts have been pre-booked, the hire period is extended to 5.00pm on the departure day.

Departures:

Keys for each cottage must be posted through the door of the Rectory immediately upon departure and MUST NOT be left with any other member of a party who may be staying on in another cottage. The company will make an automatic £15.00 per head Twilight checkout charge based on maximum occupancy in any cottage where there is a delay in excess of 1 hour in the Client vacating the property on the last day of hire or keys failing to be returned to The Rectory immediately upon departure.

Party/Group Bookings:

The cottages and grounds are for the sole use of resident guests only. For safety and security of all residents, permission must be requested for any non-resident guests to join a party or to access the cottages and grounds. No activities, entertainers or suppliers of any services not booked by the Company are allowed access to the grounds or cottages without written permission from the Company.

Any exceptional cleaning costs resulting from the use of party accessories (e.g. confetti, party poppers etc) dinner party washing up, reallocation of items to other shared properties or any exceptional activity will be charged at £15.00 per hour.

Property Care:

The Client and his party shall take all reasonable care of the property and its furnishings and effects and agrees to leave the property in the same condition of cleanliness and tidiness as at the commencement of hire. Where Maid Services have been booked by the Client or are included in the booking package, these include breakfast washing up and general cleaning only. Any exceptional cleaning costs will be charged to the client at £15.00 per hour in addition.

Any items moved from other cottages must be returned to the appropriate cottage prior to departure. Cottages must be secured (windows closed, doors locked, lights off) upon departure. We reserve the right to charge for any missing or damaged items due to their relocation or from cottages being left unsecured.

Damage:

In the event of breakages or damage to the property and/or its contents caused by the Client or any member of his party, full payment is required for the actual cost of replacement or repair

Additional services:

All pre-booked services or treatments even when not taken for whatever reason, must be paid for in full unless cancelled a full 48 hours before the day on which services were due to be taken

Pets:

Pets are not permitted in any of the properties. Assistance dogs may be accommodated subject to notification being given to the Company at the time of booking.

Smoking:

As a courtesy to all guests, smoking is not permitted within the properties. Smoking is however allowed in the private courtyards and gardens.

Occupancy:

The number of guests occupying a property must not exceed the maximum number stipulated by the Company. Should this condition not be observed, the Company reserves the right to refuse entry to any or all guests within the party.

Complaints:

Any complaints should be notified promptly in person to the Company owners or the owners representatives in their absence and the Company shall, at all times, endeavour to deal with any complaint promptly. Should the nature of the complaint be serious then written notification should be posted to the company within seven days of the last day of hire.

Liability:

The Company, its employees and representatives shall not be liable to the Client or third parties for loss or damage to persons or property howsoever arising

Right of Entry:

For the undertaking of necessary repairs, maintenance or inspections, the Company has the right of entry to the property at all reasonable times. Prior notice will be given to the Client wherever possible and privacy will be respected at all times.